The reviews below have been made by our customers through Google Reviews.
Based on 75 reviews
08:28 13 Oct 21
Great customer service and communication, seamless process. Great experience overall
09:56 27 Sep 21
The team were patient with me while embarking on my landlord journey. Great advice and support offered throughout.
09:40 19 Sep 21
Could not access the online tenant application form. Waste of time.
14:26 10 Aug 21
Excellent customer service with clear communication.
08:49 09 Jul 21
So fast and responsive with any communication I've made to them, all issues being solved instantly. Extremely helpful and lovely people!
16:33 29 Jun 21
My son will be going to a university in Edinburg and looking at house 90A Princes St Edinburgh EH22ER that this company is in-charge of. He has been trying to contact them through e-mail for a several times. After which he decided to give them a call from Thailand for 2 times. Eventually get an appointment for a virtual tour but because of irresponsible stuff named Duncan so the virtual tour didn’t go smoothly. On the day of appointment, he called us just once but we couldn’t pick up for some reason so we called him back right after the call but the call was declined from his side. He also texted my son after 30 minutes saying that he won’t be proceeding this anymore and blocked my son. In conclusion, we paid for an expensive phone call but we got such a bad service back in return but thats fine we will be finding another place to rent and also promise ourselves that we won’t be using your company anymore, ever again. With this kind of situation from covid-19, we hope that your customers will be long gone too. From Pol.Lt.Gen Thanate +66866687888
13:54 18 May 21
Really great experience, they gave me the time space and support I needed to make a good decision for myself. They were really respectful and informative - great communication!
15:04 21 Dec 20
Glenham Property only cares about making profit and have no regard for its tenants. The few times where I contacted them for a service, they have failed to provide it. First time was when my boiler broke down in December, it took them a whole month to fix it! And that was after I had to call them everyday. It was also in December in Edinburgh which was one of the coldest months! When they actually did fix it, the boiler was leaking gas and put me and my neighbours in danger. When I did bring up to them that the gas leak from the boiler put me in danger, the agent I was speaking to brushed it off as it not being that dangerous. Second time was when I needed a landlord reference to apply to another property. They refused to give me a reference unless I handed in my 28 days notice. Which meant I had to risk being out of place to stay if the application didn't go through. Basically, it's a way to blackmail their tenants into staying with them. I would definitely not recommend this agency as they will always put their own profits before the tenants.
10:02 15 Dec 20
Glenham have been friendly, professional and knowledgeable for us as we became first time landlords, mid-pandemic! They always took time to talk through the process, gave us easy to follow guidelines on what we had to to and took care of everything we couldn't (as I was shielding). Brilliant team. We feel our property is in very safe hands. Thank you!
Tze Shern Lee
17:55 22 Nov 20
We had Charlie from Glenham as our sourcing agent and he was comprehensive in his interaction with us as first time buyers. His advice based on experience and expertise in the property market proved to be valuable to us, backed by numbers. He was responsive and efficient up to the closing date and even after, following up on necessary works needed by introducing trusted tradesmen. Would definitely recommend Charlie and his team at Glenham for anyone looking into the Edinburgh property market.
14:28 18 Nov 20
Anyone looking for a responsive agent with exceptional knowledge of the Edinburgh real estate market, will be well served by Charlie and his team. Glenham Property listens to their clients and tailors search activity accordingly. I am a very happy new flat owner and wouldn't hesitate to make use of their rental management services in the future. Thank you!
11:50 13 Nov 20
An excellent local letting agent who goes above and beyond to satisfy the needs of Landlords and tenants alike. Letting agents often get a bad name but Glenham are professional, competent and experienced in this ever changing industry. The team at Glenham go above and beyond for landlords and I would not hesitate to recommend to fellow landlords.When approaching this firm I would recommend speaking to Charlie Innes who's passion for property and customer care shines through!
11:03 13 Nov 20
Glenham manage my property in Edinburgh and have been very helpful with advice, guidance and support getting it ready to let and securing a suitable tenant. More recently I have been dealing with Charlie who is searching for an investment property for me. He has a vast knowledge about property investing, listened carefully to my brief, did lots of research and has found several suitable properties for my consideration. Throughout the process he has kept me up to date, shared his honest evaluation of each property as well as patiently and thoroughly answered my many questions. I'll definitely be using Charlie to search for future properties as I grow my portfolio and would recommend Glenham Property to others.
14:52 18 Sep 20
(Landlord reviewer) - very professional, and small enough to have a personal touch and keep an eye on the details.
13:24 18 Sep 20
All good. From the beginning Glenham stood out from other agencies, as they were very responsive and knowleageable. They rented by property quickly, as well as organsing the refurb. Communication since has been really good, with all team members being friendly and helpful. Also they seam to communicate well as a team, as when I call and a specific team member is not available, another one is always able to help.
10:15 23 Aug 20
During my time as a tenant for Glenham Property I had a few minor issues that were sorted with in 24 hours. I unfortunately had to move out of my property due to Covid-19 and they were extremely understanding and handled my deposit professionally. I have previously had trouble with other letting agencies in Edinburgh in regards to deposit reductions, which I have had to dispute but this was not the case with Glenham. I would happily use Glenham Property again in the future.
01:49 13 Jul 20
With Glenham, I know my property is in good hands while I am travelling and I am so thankful for the peace of mind. Thanks guys!
02:01 11 Jun 20
Glenhams have been very professional in their services, always fast to respond, clear and precise on their explanations and providing a first rate service.
13:57 10 Jun 20
"Very friendly service, always there to answer questions and help."
18:27 20 May 20
"Always professional and reliable. Quick to respond and generally good at keeping me informed."
09:06 19 May 20
We have property managed by Glenham and they are always professional and very good to deal with. I have no hesitation in recommending them!
08:36 19 May 20
"Mikes and the entire team at Glenham Property Management have been professional, informative, supportive, nothing is ever too much for the team. Thank you "
12:37 18 May 20
Glenham look after several properties for me and they are fantastic! From finding good quality tenants, managing the flats on a day to day basis through to arranging any work that needs done quickly, efficiently and at a good price, and always at the end of the phone or email if I need anything. They also organise some holiday lets for me and are equally efficient in this area. Friendly, helpful, professional and offering great value, I wouldn't go anywhere else.
23:59 19 Jan 20
We've recently rented a flat through Andrew & the team at Glenham and have had such a great experience. Every step of the process was smooth, from the viewing all the way to the move in. Andrew was and continues to be so helpful and professional. I'd definitely recommend the team at Glenham!
17:26 17 Jan 20
Andrew and the rest of the team have been super helpful and made our new tenancy run smoothly. The application process was simple, quick and we received great feedback along the way. All the staff are friendly and we wouldn’t hesitate to ask any questions or for help. Thank you!
12:01 17 Jan 20
Been a tenant in a Glenham Property managed flat in Edinburgh for a little over a month now and so far couldn't be happier with the service. From viewing, to securing, to moving into the property, it's been a smooth and easy process and all my interactions with the agency have been friendly and professional. Long may it continue.
19:27 21 Oct 19
Avoid at all costs!! (no pun intended!) They did not protect my deposit in a scheme as per legislative requirements until AFTER we moved out! We cleaned the house and were charged 500 pounds for cleaning, more than a doctor makes in a day - put it that way. Our washingmachine door broke at the hinge from wear and tear, and they didnt fix it for the remainder of our tenancy (4 months) so all 5 of us had to pay for laundromat services. Furthermore, we were spoken so rudely too!
09:49 20 Sep 19
I had the worst experience dealing with this company, tried to view a property over a period of 3 weeks and they would not facilitate viewings outside of a 9-5 the time when most people they would want to take rent the flat will be working as they have a full time job. The manager came across very disrespectful I will not be using them for anything. Probably the reason this property is not rented out yet and they have reduced the rent already, In edinburgh where the market is very strong it tells the story
13:11 18 May 19
Glenham Property has been managing my Edinburgh rental property for the past four years and over that time my experience with them has been great. I chose Glenham on the recommendation of a friend, when I wanted to rent out my city centre flat in order to pursue work opportunities abroad. Glenham Property was a great choice indeed - thanks Judy! For me quality is important - I want a property management service that focuses as much on maintaining property condition and ensuring tenant satisfaction, as on my bottom line. The team at Glenham help me achieve this balance and provide a friendly, personalised service that responds to my priorities as both landlord and owner. With Glenham Property managing my flat I can be confident that it's in safe hands and, given the time difference between here and Edinburgh, I can rest easy knowing there won’t be any unwelcome calls in the middle of the night!
12:38 17 May 19
I moved to Glenham after a bad experience with another property manager and have been very impressed with the hassle free service I have received. I only have one property but they treated me the same as if I were their top client and helped me sort out the mess left by the previous p.m. A very professional company that I would highly recommend.
07:11 17 May 19
Glenham have looked after two properties for me for some time now and I am extremely happy with the service. The team are first class and do exactly as you request them to and promptly, so refreshing when you are busy. The company is wholly transparent in everything they do, charge fair rates for any repairs and maintenance and collect and transfer rents promptly. Invoices are clear and I was over the moon to receive a comprehensive annual summary of income and expenditure for my personal tax return. I handed Glenham my properties to alleviate the demands on my time (and the stress) and they have delivered for me; I can't speak highly enough of them.
12:50 26 Mar 19
Glenham were exceptionally difficult when we had complaints from one neighbour (who had admitted that she was prepared to do anything to get rid of students in the stairwell) and claimed they had grounds to end our tenancy even though there was no evidence for eviction. We did not feel that they listened to anything we said and were patronising about the situation, only changing their tone once our parents were involved. They then tried to enforce a two month notice period in our private residential agreement, despite the fact that this is illegal. During the moving out process I had to contact them at every single step and they were not forthcoming or helpful. I even had to call them to confirm they had received our notice and had accepted it and it took them 2 weeks to contact us about the deposit, after them saying it would take 5 working days - they claimed they were understaffed that week and if this was the case, a blanket email to clients to state it would take a bit longer to reply would have been a common courtesy. I would advise other students to steer well clear of them.
Roberto Quintana Massey
13:21 22 Nov 18
My experience with Glenham was 100% positive. Always responding immediately and very good communication. Special thanks to Elena that was always extremely patient and helpful. We will come back. Highly recommended.
08:46 16 May 18
As a tenant, I've been hugely impressed by Glenham. They've always been on the ball and quick to reply to communication. If I need to rent a flat again, I'll now always look to see what properties they have first. Great experience!
12:27 16 Jun 17
Glenham Property have been looking after my flat for 2 years now and are doing a great job. They have taken care of replacing a fridge freezer that broke with minimal involvement from myself. My money gets deposited punctually at the start of the month and they even gave me a statement for my tax return which will save me quite a bit of time. Really happy with their property management service. I would recommend them to friends, family and colleagues.
09:34 21 Jul 16
Two years further on, I can say that Glenham's has not only maintained their excellent tenant and flat care but are also very efficient in ongoing maintenance duties and communication with me. Delighted to be a client of theirs and I think my tenants benefit too from having well maintained flats. iain chew
14:08 25 May 16
I have been a Landlord for over 7 years now and have used Glenham since the beginning. I now have 5 properties and the level of service myself and my tenants receive from Miles and his team is second to none. I have recently introduced a friend to them who is also highly impressed.
18:54 28 Sep 15
I have found Glenham to be a very knowledgeable and professionally- run local company. They are highly responsive and reliable, and they give good advice without being pushy. Their expertise in the field I found invaluable in guiding my decisions and reassuring me, whilst not hiding the risks involved in property management. Their advice is balanced and sensible, based on their local knowledge and contacts. I would recommend to others without hesitation.